Got questions? This way.

Can't find your question here, contact our support team.

  • General questions
  • License usage
  • Support & updates

General questions:

Find answers to common questions about our Booking Management System, including features, customization options, and data security. Learn how to get started and integrate our system with your existing tools.

A Booking Management System is a software solution designed to help businesses manage appointments, reservations, and scheduling. It streamlines the booking process by allowing customers to book online, automating reminders, handling payments, and providing valuable insights through reporting tools. This improves efficiency, reduces no-shows, and enhances customer satisfaction.

Getting started is easy! Sign up for an account on our website, then follow the setup wizard to configure your preferences. You can read our user guide for a detailed walkthrough. If you need further assistance, our support team is available to help.

Our system includes a range of features such as:

  1. Online Booking: Allow clients to book appointments directly from your website.
  2. Automated Reminders: Send automated email, SMS, WhatsApp reminders to reduce no-shows.
  3. Calendar Integration: Sync with popular calendar apps like Google Calendar and Outlook.
  4. Payment Processing: Accept payments online securely.
  5. Reporting Tools: Generate detailed reports on bookings, revenue, and customer data.
  6. Customizable Booking Panel: Tailor your booking pages to match your brand.

Click here to review all the features.

Yes, you can customize your booking panel using our visual text editor, customize colors, rearrange/change  booking steps, add your logo. These features allow you to easily edit and personalize all the elements within your booking panel, ensuring that your panel aligns perfectly with your brand's voice and style.

Yes, your data security is our top priority. We use advanced encryption to protect your data both in transit and at rest. Our servers are hosted in secure data centers with regular security audits and compliance with industry standards. We also perform regular backups to ensure your data is always safe.

Absolutely! Our system integrates seamlessly with a variety of popular tools, including CRM systems like Salesforce and HubSpot (through zapier, make, etc...), and payment gateways such as Stripe and PayPal. You can easily set up these integrations from your account dashboard, and our support team is available to assist with any questions.

Our system is cloud-based and can be accessed via any modern web browser. There are no specific hardware requirements, and it works on both desktop and mobile devices.

Unfortunately, we don't provide mobile app at the moment.

License usage:

Understand our pricing plans, free trial options, and policies regarding upgrades, cancellations, and user limits. Get clarity on any potential fees and discounts available for long-term commitments or non-profits.

We offer four pricing plans:

  1. Starter Plan: Ideal for individuals and small teams
  2. Professional Plan: Perfect for small & medium organizations.
  3. Business Plan:  Designed for medium and large sales organizations.

Check our pricing page to get a detailed comparison of our plans.

Our free trial lasts for 14 days and provides full access to all features of the booking management system. No credit card is required to sign up. Simply register for an account and start exploring the system.

No, there are no setup fees. Currently, we do not offer a full setup service, but our support team is available to assist with any questions you may have during the initial setup process.

We offer a 5-day money back guarantee on all monthly subscription plans and 30 days on all annual subscription plans as well. If you are not completely satisfied with our services within this period, you may cancel your subscription and request a full refund. To initiate a refund, please contact our support team at support@calenda.tech.

Yes, you can upgrade or downgrade your plan at any time.  You can chat to our friendly team to find a solution that works for you as you grow.

We periodically offer special discounts and promotions. Stay connected by visiting our website.

Currently we don't provide any discounts for non-profits.

Support & updates:

Discover the support services we offer, including our availability and how to contact us. Stay informed about system updates, and how to troubleshoot any issues you may encounter.

We offer comprehensive customer support, including:

  1. Customer Service: Reach us anytime via email or submit a ticket.
  2. Help Center: Access a wealth of resources, including user guides, and FAQs.

You can contact our customer support team via live chat on our website, email at support@calenda.tech, or submit a ticket. We strive to respond to all inquiries within 24 hours.

Yes, we offer onboarding assistance to help you set up and configure the system according to your needs. However, we do not offer a full setup service.

Yes, we provide a comprehensive knowledge base filled with articles. It is available 24/7 and can be accessed from your account dashboard.

We keep our users informed about new features and updates through email newsletters. You can also follow us on social media for the latest news and updates.

If you encounter a problem or bug, please submit a ticket to the support team immediately. Provide as much detail as possible about the issue, and our team will work to resolve it promptly.